Terms of service.

1. Parties

These terms of service ("Terms") are a binding agreement between Sabee Cloud OU, a private limited company registered in Estonia under number 14975208, VAT identifier EE102948371, registered office Rotermanni 8, 10111 Tallinn, Estonia ("Sabee", "we", "us", "our"), and the legal entity that creates a Sabee account, signs an order form, or otherwise accesses the platform ("Customer", "you", "your"). By creating an account, clicking to accept, or using the platform, you confirm you have authority to bind that entity to these Terms.

2. Definitions

"Platform" means the Sabee software-as-a-service application, including the property management system, channel manager, booking engine, revenue analytics, accounting module, housekeeping tools, guest CRM and multi-property dashboard, accessible at sabee.esesun.com, app.sabee.esesun.com and associated subdomains. "Subscription" means the paid plan selected by the Customer as described on the pricing page or an order form. "Customer Data" means any data the Customer or its users upload, generate or store within the Platform, including guest data and PMS operational data. "User" means any individual the Customer authorises to access the Platform under its account. "Documentation" means the published help centre, API reference and onboarding guides. "Order Form" means any separately signed document specifying pricing, room count or term that supplements these Terms.

3. Account creation

To use the Platform you must create an account with accurate, current information, including a valid work email and property details. You are responsible for maintaining the confidentiality of login credentials for every User within your tenant, and for all activity that occurs under your account. You must notify us promptly at support@sabee.esesun.com if you suspect unauthorised access. Sabee may decline or suspend account creation where information provided is false, where the property described is not a genuine hospitality operation, or where the applicant is on a restricted-party list under applicable sanctions law.

4. License grant

Subject to these Terms and payment of applicable fees, Sabee grants the Customer a limited, non-exclusive, non-transferable, non-sublicensable licence to access and use the Platform during the Subscription term, solely for the Customer's own internal hospitality operations and solely up to the room, user and feature limits of the selected plan. This licence does not extend to any use by an unrelated third party, franchisee outside the named property group, or any use to build a competing product.

5. Acceptable use

You agree to use the Platform only for lawful purposes and in compliance with applicable law in every jurisdiction where you or your guests are located. You agree not to reverse-engineer the Platform, resell access without our written consent, use the Platform to send unsolicited commercial communications, or interfere with its security or availability. The complete, binding list of prohibited activities is set out in our acceptable use policy, which is incorporated into these Terms by reference. A material breach of the acceptable use policy is a material breach of these Terms.

6. Fees and billing

Subscription fees are as described on the pricing page or the applicable order form at the date of subscription, payable in advance in Euro (EUR) plus applicable VAT, by SEPA direct debit or credit card. Sabee may adjust list pricing with 60 days' notice; changes apply from the Customer's next renewal date. Usage-based add-ons (for example, additional SMS credits or API call volumes) are billed in arrears based on metered usage in the preceding period. All fees are exclusive of taxes unless stated otherwise, and the Customer is responsible for any applicable withholding tax, VAT or equivalent.

7. Auto-renewal

Monthly Subscriptions renew automatically at the end of each billing month unless cancelled beforehand. Annual Subscriptions renew automatically for a further 12-month term at the then-current price unless either party gives written notice of non-renewal at least 30 days before the renewal date. Renewal invoices are issued in advance of the new term and are payable under the same terms as the original Subscription.

8. Cancellation

You may cancel a monthly Subscription at any time from account settings or by emailing billing@sabee.esesun.com; cancellation takes effect at the end of the current billing cycle and access continues until then. Annual Subscriptions may be cancelled for the following renewal term by giving notice as described in Section 7; cancellation mid-term does not entitle the Customer to a pro-rated fee reduction except as described in Section 9. On cancellation, the Customer's tenant enters a 30-day data-retrieval window before deletion, consistent with the Data Processing Addendum.

9. Refunds

Refunds are handled under our dedicated refund and cancellation policy, which is incorporated into these Terms by reference. In summary, monthly plans are not refunded for the used portion of a billing cycle; annual plans may be pro-rated within 30 days of purchase; and refunds outside these windows are only available where Sabee is in material breach of its own obligations under Section 13.

10. Data ownership

As between the parties, the Customer owns all Customer Data, including reservations, guest profiles, rates, invoices, notes and any custom configuration entered into the Platform. Sabee claims no ownership interest in Customer Data and processes it strictly as a data processor, as described in the Data Processing Addendum. On termination, the Customer may export Customer Data in CSV or JSON format at any time during the retrieval window described in Section 8.

11. Sabee intellectual property

The Platform, its underlying software, documentation, trademarks, logos and all associated intellectual property are and remain the exclusive property of Sabee Cloud OU or its licensors. Nothing in these Terms transfers any ownership interest in that intellectual property to the Customer. Feedback the Customer voluntarily provides about the Platform may be used by Sabee to improve the product without obligation or compensation, provided no Customer Data is disclosed in doing so.

12. Third-party integrations

The Platform integrates with third-party services selected by the Customer, including online travel agencies, payment processors, accounting software and messaging providers. Sabee is not responsible for the availability, accuracy, security practices or terms of any third-party service, and integration with a third party does not constitute an endorsement. The Customer is responsible for its own agreements with any third party it connects to the Platform, and for reviewing that party's terms before enabling an integration.

13. Express warranties

Sabee warrants that the Platform will substantially conform to the Documentation, and that it will perform the services described in these Terms with reasonable skill and care consistent with good industry practice. Except for the express warranties in this Section, the Platform is provided "as is" and Sabee disclaims all other warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement, to the maximum extent permitted by applicable law.

14. Limitation of liability

To the maximum extent permitted by applicable law, Sabee's total aggregate liability arising out of or in connection with these Terms, whether in contract, tort or otherwise, is limited to the total fees paid by the Customer to Sabee in the twelve (12) months immediately preceding the event giving rise to the claim. Neither party is liable to the other for indirect, incidental, special, consequential or exemplary damages, including loss of profit, loss of bookings or loss of goodwill, even if advised of the possibility of such damages. Nothing in these Terms limits or excludes liability that cannot be limited under applicable law, including liability for wilful misconduct, gross negligence, or death or personal injury caused by negligence.

15. Indemnification

The Customer agrees to indemnify and hold Sabee harmless from third-party claims arising from the Customer's Data, the Customer's use of the Platform in breach of these Terms, or the Customer's violation of applicable law, including data protection law governing its own guests. Sabee agrees to indemnify the Customer against third-party claims that the Platform, as provided and used in accordance with these Terms, infringes a third party's intellectual property rights, subject to the limitation of liability in Section 14 and provided the Customer gives prompt notice and reasonable cooperation.

16. Force majeure

Neither party is liable for delay or failure to perform its obligations (other than payment obligations) due to causes beyond its reasonable control, including natural disaster, war, act of terrorism, labour dispute, internet or utility outage, or governmental action. The affected party must notify the other promptly and resume performance as soon as reasonably practicable once the cause is resolved.

17. Service modifications

Sabee may modify, add to or discontinue features of the Platform from time to time to improve functionality, security or performance. We will give reasonable advance notice of any modification that materially reduces core functionality available under the Customer's plan, and will use commercially reasonable efforts to avoid disruption. Minor changes, bug fixes and security patches may be deployed without prior notice.

18. Termination for cause

Either party may terminate these Terms for the other party's material breach if the breach is not remedied within 30 days of written notice describing the breach in reasonable detail. Sabee may additionally terminate immediately where the Customer commits a material or repeated violation of the acceptable use policy, or where continued provision of the Platform would expose Sabee to legal liability. On termination for cause, Sabee still provides the data export and deletion process described in Section 10 and the Data Processing Addendum, but is not obliged to refund pre-paid fees for the remainder of the term where the Customer is the breaching party.

19. Suspension for non-payment

If a payment fails, we notify the Customer and retry collection over the following seven days. If payment remains outstanding after fourteen days, the Platform enters read-only mode, limited to data export and account settings. If payment remains outstanding after thirty days, the Subscription is suspended and, absent payment or an agreed plan within a further thirty days, may be terminated under Section 18. Suspension for non-payment does not relieve the Customer of its obligation to pay outstanding fees.

20. Governing law

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by and construed in accordance with the laws of the Republic of Estonia, without regard to its conflict-of-laws principles.

21. Dispute resolution

The parties will first attempt to resolve any dispute arising out of these Terms through good-faith negotiation between authorised representatives within 30 days of written notice of the dispute. If not resolved, the dispute is subject to the exclusive jurisdiction of the Harju Maakohus (Harju County Court) in Tallinn, Estonia, without prejudice to any mandatory consumer-protection venue rules that may apply to a Customer acting outside a trade or profession.

22. Notices

Notices to Sabee must be sent to legal@sabee.esesun.com or by post to Rotermanni 8, 10111 Tallinn, Estonia, marked for the attention of the Legal department. Notices to the Customer are sent to the billing or account contact email on file. Notice is deemed received on confirmed delivery for email, or five business days after posting for physical mail.

23. Entire agreement

These Terms, together with any order form, the Data Processing Addendum, the acceptable use policy and the refund and cancellation policy, constitute the entire agreement between the parties regarding the Platform and supersede any prior proposals, discussions or agreements on the same subject matter. In the event of a conflict, an executed order form prevails over these Terms to the extent of any inconsistency on commercial terms such as pricing and room count.

24. Severability

If any provision of these Terms is held invalid or unenforceable by a court of competent jurisdiction, that provision is limited or eliminated to the minimum extent necessary, and the remaining provisions continue in full force and effect.

25. Assignment

The Customer may not assign or transfer these Terms, in whole or in part, without Sabee's prior written consent, except to a successor entity in connection with a merger, acquisition or sale of substantially all assets, provided the successor is not a direct competitor of Sabee. Sabee may assign these Terms freely in connection with a merger, acquisition, reorganisation or sale of assets, provided the assignee assumes Sabee's obligations under these Terms.

26. Contact and version

For legal correspondence: legal@sabee.esesun.com. For billing questions: billing@sabee.esesun.com. For general support: support@sabee.esesun.com. Postal address: Sabee Cloud OU, Rotermanni 8, 10111 Tallinn, Estonia.

v4.1 Last updated 15 May 2026.